Newcastle United Official Club Store
St. James’ Park
Strawberry Place
Newcastle Upon Tyne
NE1 4ST
Opening Hours
Monday to Saturday: 09:00 - 18:00
Sunday: 11:00 - 17:00
Phone: 07856909014
Newcastle United Metrocentre Store
Unit 1/25 1, 24 Green Mall
Metrocentre, Gateshead
NE11 9YG
Opening Hours
Monday to Friday: 09:00 - 21:00
Saturday: 09:00 - 19:00
Sunday: 11:00 - 17:00
Phone: 07856925518
Fenwick Newcastle
Fenwick
39 Northumberland St
Newcastle upon Tyne
NE1 7AS
Opening Hours
Monday, Tuesday, Wednesday, Friday & Saturday: 09:00 - 19:00
Thursday: 09:00 - 20:00
Sunday: 10:30 - 17:00
Store FAQs
Where are the Newcastle United stores?
St James' Park Store:
St. James’ Park
Strawberry Place
Newcastle Upon Tyne
NE1 4ST
Metrocentre:
Unit 1/25 1, 24 Green Mall
Metrocentre, Gateshead
NE11 9YG
Fenwick:
39 Northumberland St
Newcastle upon Tyne
NE1 7AS
What are the store opening hours?
Our Flagship Store opening hours are:
Monday to Saturday: 09:00 - 18:00
Sunday: 11:00 - 17:00
MetroCentre:
Monday to Friday: 09:00 - 21:00
Saturday: 09:00 - 19:00
Sunday: 11:00 - 17:00
Fenwick:
Monday, Tuesday, Wednesday, Friday & Saturday: 09:00 - 19:00
Thursday: 09:00 - 20:00
Sunday: 10:30 - 17:00
Are Newcastle United stores open on a matchday?
Yes, all Newcastle United stores will be open on matchdays.
Are your stores accessible?
Yes, all of our stores are accessible and our staff would be more than happy to provide any additional assistance you may need.
Can I return an item in store?
If you are not happy with your in-store purchase you can return or exchange it at one of our SJP stores. The item must be in perfect condition, in its original packaging and you have proof of purchase. Please note:
- Returns or exchanges can only be made up to 30 days after purchase.
- Online orders can be exchanged in store for an item of the same value of greater. Online refunds can't be carried out in store.
- Unfortunately, we can not accept returns for personalised products unless they are faulty or damaged. Please make sure you check your personalisation before placing your order to ensure you're happy.
What products are stocked in store?
We aim to have as many products as possible in our store. Please contact the store directly if you'd like to know more about a specific product.
Can I personalise Newcastle United kit in store?
Yes, all Newcastle United stores will offer kit personalisation. Please note that any item that is personalised cannot be returned or exchanged unless faulty.
Can I bring a shirt I've purchased online into store to be personalised?
Yes, all Newcastle United stores will offer kit personalisation.
What payment methods do you accept in store?
Our stores accept all major credit cards and cash.
Can I check the availability of a product in store?
Please contact the store directly if you'd like to check the availability of a product.
Can I bring my purchased items into St James' Park on a matchday?
Yes, any item purchased in the store on matchdays can be taken into the stadium, as long as it is either in a store bag, or a clear bag.
Do you offer gift cards?
Unfortunately, we're not offering gift cards at the moment.
Can I use a gift card previously purchased through Castore in the Newcastle United stores
Any gift cards purchased under Castore will not be valid in Newcastle United stores. Please contact Castore if you have any further questions.
Can I park at your stores?
St James' Park
Unfortunately, there is no parking at the Stadium itself but there are a number of car parks close by.
Metrocentre
Free parking is available.
Fenwick
There is no parking at Fenwick itself, however there are a number of city centre car parks nearby.
Can I return an item purchased from the Castore run store to the Newcastle Stores?
Any item purchased under the Castore run Newcastle Stores will need to be returned to a Castore specific store and will not be able to be returned to the Club run Newcastle stores.