Due to the bespoke nature of personalisation, please allow up to an additional 2 working days on top of standard delivery times for your personalised item to arrive.

During peak periods, such as kit launches, delivery times may be longer due to increased demand. We really appreciate your patience during these periods as we endeavour to get your orders to you as soon as we can.

Unfortunately, we can not accept returns for personalised products unless they are faulty or damaged. Please make sure you check your personalisation before placing your order to ensure you're happy.

Once a product has been printed to your specification with a player’s/custom squad number they can't be returned unless they're faulty. We cannot provide a refund or exchange even if that player subsequently leaves the club or his/her squad number changes during their career at Newcastle United.

Once a product has been printed to your specification with a player’s/custom squad number they can't be returned unless they're faulty. We cannot provide a refund or exchange even if that player subsequently leaves the club or his/her squad number changes during their career at Newcastle United.